Internal Communications
Owning Our Story
To bolster the effectiveness of the overall communications strategy, we start at the start –your associates.
With a distributed workforce and a high percentage of call center associates, engagement and the forging of a new vision and culture is a formidable challenge.
We focus on meeting that challenge in a structured, proven manner built on deep expertise
- Analysis of existing tools, research & data (e.g., Share Point, engagement survey, etc.)
- Persona analysis and development
- Evaluation, reporting, plan recommendations
- Develop an employee communication strategy to include content, channels, measurement
- Roadmap and plan
- Continuing counsel on execution, evaluation, action
- Culture Change and Workforce Professionalization
- Creating a Risk-Aware and Compliance-Savvy Culture