Internal Communications
Owning Our Story
To bolster the effectiveness of the overall communications strategy, we start at the start –your associates.
With a distributed workforce and a high percentage of call center associates, engagement and the forging of a new vision and culture is a formidable challenge.
We focus on meeting that challenge in a structured, proven manner built on deep expertise
Analysis of existing tools, research & data (e.g., Share Point, engagement survey, etc.)
Persona analysis and development
Evaluation, reporting, plan recommendations
Develop an employee communication strategy to include content, channels, measurement
Roadmap and plan
Continuing counsel on execution, evaluation, action
Culture Change and Workforce Professionalization
Creating a Risk-Aware and Compliance-Savvy Culture